One day, an employee, Jim Kennedy, returned from a pizza delivery and suggested the name "Domino's". Monaghan wanted the stores to share the same branding, but the original owner forbade him from using the DomiNick's name. īy 1965, Tom Monaghan had purchased two additional pizzerias he now had a total of three locations in the same county. Within eight months, James traded his half of the business to Tom for the Volkswagen Beetle they used for pizza deliveries. The brothers planned to split the work hours evenly, but James did not want to quit his job as a full-time postman to keep up with the demands of the new business. The deal was secured by a $500 down payment, then the brothers borrowed $900 to pay for the store. In 1960, Tom Monaghan and his brother, James, took over the operation of DomiNick's, an existing location of a small pizza restaurant chain that had been owned by Dominick DeVarti, at 507 Cross Street (now 301 West Cross Street) in Ypsilanti, Michigan, near Eastern Michigan University. Domino's has stores in over 83 countries and 5,701 cities worldwide. As of 2018, Domino's had approximately 15,000 stores, with 5,649 in the United States, 1,500 in India, and 1,249 in the United Kingdom. The corporation is Delaware-domiciled and headquartered at the Domino's Farms Office Park in Ann Arbor Township, near Ann Arbor, Michigan. Founded in 1960, the chain is owned by master franchisor Domino's Pizza, Inc. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.Domino's is an American multinational pizza restaurant chain. Either way, the minor annoyance that would have left me with some negative feeling about the transaction was flipped over into a really positive one.Įither things were very, very slow at that particular Domino’s that day, or maybe some restaurants are now using INSTANT FEEDBACK! I’m not sure if stores are rated by that feedback that most people, including myself, normally dismiss or if they were legitimately concerned with my feedback submitted. Already shocked by that, I then received a call from the store asking about the feedback I submitted online and ensuring my concerns were resolved. He was advised by the store to buy a bottle from a grocery store and deliver it to me at no charge. Thirty minutes later, the delivery guy was back with Sprite in hand. I rated accordingly, noting my issue with not being contacted before the order got here to let me know a part of my order wasn’t available. At the bottom is a form rating your experience and any feedback. When I returned to my computer after lunch, I noticed the online form on the post-order screen for Dominos - If you’re not familiar, it has the “tracker” to see your order being made to delivery. Easily settled, he just kept the cash as tip and I proceeded to enjoy my meal. Since I paid with credit card, the driver offered to give me cash for the difference. I’d either like you to pick it up or not charge me for it.” That location declined both and the charge was taken up with my credit card company, and all was eventually corrected (I wasn’t charged for the incorrect order).īack to the current story - I refused the delivery of the Coca-Cola. “I don’t drink Coke, so I don’t want this. At that time, someone from my office grabbed the delivery so I had to take the issue up by phone to the store. Rewind to about a year ago when the same thing happened to me at another location. He apologized and advised me that the store had no more bottles of Sprite, so they substituted a Coca-Cola instead. When the delivery guy showed up, the order was missing the Sprite. I ordered a pizza, breadsticks and a 2-liter of Sprite. Yesterday, I ordered online from Dominos. I had a negative experience flip into a positive one by venting my frustration to an online form I expected to go nowhere. 8.13.09 11:15 AM EDT By Laura Northrup and beyond pizza tracker online feedback sprite dominos pizza delivery soda errorsĭo you ever wonder whether post-transaction customer satisfaction or feedback surveys get lost somewhere in the ether, and have no impact on the local branch of the company you’re dealing with? Thomas didn’t think that his feedback mattered all that much, but his local Domino’s surprised him with a nearly instant response to their Web feedback.
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